Refund Policy

1. Scope

This policy governs refunds for the Vibe Council one-time waitlist fee and similar small digital or listing payments processed through our payment partner (currently Polar), unless checkout or a separate written notice says otherwise. Physical products (for example Genesis shirts) are covered in section 5 when those sales are live.

2. Default rule for the Council fee

The Vibe Council fee is non-refundable as a default. You receive immediate value in the form of waitlist placement, described early-supporter benefits on our site, and operational use of the fee to run the program. That default is meant to keep the list serious and sustainable.

This default does not take away any statutory cancellation, cooling-off, or refund rights you may have under applicable law. Where the law gives you a right we cannot contract away, we will honor it.

3. Good-faith and error-based refunds

Even when the default in section 2 applies, we will issue a full refund (to the original payment method where technically possible) if we determine, in good faith, that one of the following applies:

• Duplicate charge or other clear payment processor error;
• Unauthorized charge (subject to reasonable verification);
• You paid but did not receive the access or confirmation we promised for that payment, and we cannot fix it within a reasonable time;
• Another fair, documented reason where refunding aligns with honest dealing and our operational limits.

We are a small team: we cannot promise refunds for change of mind alone when section 2 applies, but we will read every message with care and resolve clear mistakes quickly.

4. How to request a refund

Email [email protected] from the address you used at checkout (or explain if you cannot). Include:

• Your name and checkout email;
• Polar (or other) order ID or receipt if you have it;
• A short factual description of the issue.

We aim to respond within ten (10) business days. Approved refunds are processed as soon as practicable through Polar or your card network; posting times may depend on your bank.

5. Physical products (Genesis drop and later)

When shirts or other physical goods are sold, return, cancellation, defect, and refund rules will be shown at checkout and in the product description for that drop. If those terms differ from this page for that purchase, the checkout terms for that product control for that purchase.

6. Chargebacks

Before filing a chargeback, please email us. Many issues are faster to fix directly. Filing a chargeback in bad faith when you received what you paid for may affect your ability to use future drops or the site.

7. Changes

We may update this policy by posting a new “Last updated” date and revised text on this page. The version in force at the time of your payment governs that payment, unless a change is required by law or clearly benefits you.

Related: Terms of Service · Privacy Policy